jetwan's Privacy Policy

Introduction

jetwan ("we", "us", or "platform") is an online casino and sports betting service provider. When you use our website jetwan.cam, it is our responsibility to protect the privacy of the information you provide.

This privacy policy explains what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. By using this platform, you consent to the terms of this privacy policy.

1. Information We Collect

We may collect various types of information when you register and use jetwan's services. A detailed description is provided below:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and password
• National ID or passport number (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser information and operating system
• Website access time and session details
• Information collected through cookies and tracking technologies

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred games and categories
• Bonus usage records

2. Methods of Collection

We collect your information in the following ways:

• Directly provided: You provide information directly when filling in registration forms, logging in, updating your account, or contacting us for support.
• Automatic collection: Information is collected automatically through cookies, log files, and similar technologies while you use the platform.
• Third-party verification: Information may be verified from approved third-party services for identity confirmation and fraud prevention.
• Payment providers: Necessary information is collected from payment service providers to complete transactions.

2.1 Cookie Policy

We use cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the core functionality of the platform.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: For analysing and improving site usage.

You can manage cookies through your browser settings, however disabling certain cookies may limit some features of the platform.

3. Purpose of Using Information

jetwan uses your information only for lawful and specific purposes. We use your information for the following:

3.1 Account Management

• Creating, verifying, and ensuring secure login to your account.
• Age verification — our platform is for users aged 21 and above only.
• Password recovery and account security protection.

3.2 Providing Services

• Processing betting, gaming, and financial transactions.
• Providing bonuses, cashback, and VIP benefits.
• Managing customer support and live chat services.

3.3 Security and Compliance

• Preventing fraud, manipulation, and unauthorised access.
• Carrying out necessary checks for anti-money laundering (KYC/AML) compliance.
• Monitoring user activity to ensure responsible gaming.

3.4 Communication and Marketing

• Sending important updates, transaction confirmations, and security notifications.
• Sending promotional offers and bonus information subject to your consent.
• Collecting surveys and feedback to improve service quality.

4. Sharing and Disclosure of Information

jetwan does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Partners

To operate the platform, we work with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay, bank partners), identity verification services, and technology support providers. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, government directive, or legal investigation. In such cases we will make reasonable efforts to notify you, unless legally restricted from doing so.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will provide advance notice and inform you if a new policy applies.

4.4 For Security Purposes

Information may be shared with relevant authorities as necessary to protect platform security, safeguard other users, or prevent fraud.

5. Data Security Measures

jetwan uses the latest technology and methods to protect your information. Our security framework includes:

5.1 Encryption Technology

• All communications are secured with SSL/TLS encryption.
• Financial information is stored with AES-256 encryption.
• Passwords are stored using hashing methods — never in plain text.

5.2 Access Controls

• Staff are granted access only to the information necessary for their role.
• Regular security audits and staff privacy training.
• Two-Factor Authentication facility.

5.3 Data Centre Security

Our servers are housed in secure data centres with 24/7 monitoring, firewall protection, and regular backup systems in place.

6. Data Retention Period

We retain your information only for as long as necessary. The retention periods are as follows:

• Account information: For as long as the account remains active, and after closure for the period required by legal obligations.
• Financial transaction records: For the period required under financial regulations.
• Gaming activity logs: For a defined period for dispute resolution and security purposes.
• Marketing communication preferences: Until you withdraw your consent.

Once the defined period has passed, information is securely deleted or anonymised.

7. Your Rights

You have the following rights in relation to your information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.

7.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, such as while a dispute about the accuracy of your information is ongoing.

7.5 Right to Withdraw Consent

You may withdraw your consent to the processing of information provided on the basis of consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

8. Protection of Minors

jetwan is entirely a platform for adults. We do not knowingly collect or process personal information from any individual under the age of 21.

Age verification is mandatory at registration. If we have reason to believe that a minor has registered, we will immediately suspend that account and delete the associated information.

For more information on minors and gaming, please visit our Responsible Gaming page.

9. Third-Party Links and Services

Our platform is connected to payment gateways and technology services. These third parties have their own privacy policies and jetwan is not responsible for their information processing.

We recommend that you read the privacy policy of any third-party service before using it. When transacting via bKash, Nagad, Rocket, or Upay, the terms and conditions of the respective platform apply.

10. Policy Changes

We may update this privacy policy due to business needs, technological changes, or legal obligations. For any significant changes:

• An email notice will be sent at least 30 days before the change takes effect.
• The "Last Updated" date at the top of this page will be updated.
• A notification will be displayed on the platform for significant changes.

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy.