Responsible Betting Policy

jetwan Responsible Gaming: Your Safety Is Our Priority

jetwan believes that recreational betting should always be safe and controlled. Our platform, open to users aged 21 and above, offers deposit limits, self-exclusion and round-the-clock support.

What Is Responsible Betting and Why It Matters

Online betting and casino gaming can be an enjoyable form of entertainment, but it should never become a source of financial or emotional problems. At jetwan, we believe that building responsible gaming habits is essential for every player. Responsible gaming means staying in control of your time and money, not placing more bets in the hope of recovering losses, and treating betting as a form of entertainment rather than a source of income.

jetwan is open to people aged 21 or older only. We have built tools and measures into our platform to help you keep your gaming experience safe and enjoyable. Your safety is our highest priority.

If betting ever becomes a source of stress or anxiety instead of fun, or if you feel that your control over your play is slipping, use our responsible gaming tools or contact our support team. We are available 24/7 via live chat in Bengali.

Signs of Problem Gambling

If any of the following signs apply to you, you should seek help immediately:

  • Repeatedly placing bets to recover money you have lost
  • Betting beyond your budget or borrowing money to play
  • Hiding your betting or lying to family members
  • Trying to stop playing but being unable to
  • Neglecting work, family or social life
  • Feeling anxious, irritable or in a low mood about betting

Our Protection Tools

Deposit Limit

You can set your own maximum daily, weekly or monthly deposit amount. The limit takes effect immediately once activated, and a 24-hour waiting period applies when increasing it.

Self-Exclusion

If you feel you need to stop betting, you can exclude yourself from the platform for a set period (from 1 week to permanently). No promotional emails are sent during the exclusion period.

Time-Out Feature

Need a short break? Take a time-out for anywhere from 24 hours to 6 weeks. During this period your account will be paused and no bets can be placed.

Loss Limit

Set a maximum loss amount in advance — daily, weekly or monthly. Once you have lost that amount, the system will automatically stop you from placing further bets.

Betting History

You can view your complete betting history and records of deposits and withdrawals at any time. Analyse your own playing patterns and make informed decisions.

24/7 Support

For any issue or concern, our Bengali-language live chat support is available around the clock at all times. We are here for you for any question about responsible gaming.

How to Activate Self-Exclusion

1

Log In to Your Account

Log in to your jetwan account and click the profile icon in the top right corner.

2

Go to Account Settings

Enter the "Account Settings" section and look for the "Responsible Gaming" option.

3

Select Self-Exclusion

Choose your preferred exclusion period — 1 week, 1 month, 3 months, 6 months or permanent.

4

Confirm

Confirm your decision. The exclusion will take effect immediately and a confirmation email will be sent.

5

Contact Support

If you are unable to set it yourself, let us know via live chat — we will activate the exclusion on your behalf.

Deposit and Betting Control Tools

1

Daily Deposit Limit

Set the maximum amount you will deposit each day. The minimum deposit on jetwan is ৳500. Reducing the limit is immediate; increasing it is subject to a 24-hour delay.

2

Weekly Betting Limit

Set a limit on how much you will bet in a week. Once this limit is reached, betting will stop automatically.

3

Session Time Alert

Set a limit on how long you play in one session. After the set time the system will alert you and ask you to take a break.

4

Reality Check

A message will appear on screen at set intervals reminding you how long you have been playing and how much you have spent.

Core Principles of Safe Betting

Follow these principles to ensure a safe and enjoyable experience on jetwan:

  • Only bet with money whose loss will have no impact on your daily life.
  • Set a weekly budget before you start betting and stick to it strictly.
  • Do not bet more to recover losses — this is the biggest sign of problem gambling.
  • Never think of betting as a way to earn income — it is a form of entertainment only.
  • Take regular breaks and spend time with family and friends.
  • Avoid betting while drinking or under emotional stress.
  • Use the deposit limit and time-out features regularly to protect yourself.
  • Make sure no one under the age of 21 can access your account.

Getting Support and Advice

Live Chat Support

Contact us via Bengali-language live chat at any time. Our specialist team is always ready to help you set up responsible gaming tools and provide the guidance you need.

Email Support

Email us at [email protected] for any responsible gaming request or concern — we will respond as quickly as possible.

21+ Age Verification

jetwan is for people aged 21 or older only. Age verification is mandatory when registering an account. We take strict measures to prevent access by minors.

Responsible Gaming FAQ

Go to the "Responsible Gaming" section in your account settings to set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period, which helps prevent you from making rushed decisions.

It is not possible to play in any way before the self-exclusion period ends. Once a time-limited exclusion (such as 1 week or 1 month) expires, you can request to reactivate your account. For a permanent exclusion, the account will remain closed forever.

A time-out is a temporary break (24 hours to 6 weeks) after which you can play normally again. Self-exclusion is a longer-term solution (1 month to permanent) that helps you step away from problem gambling. In both cases, no promotional messages are sent during the exclusion period.

No. jetwan is for people aged 21 or older only. Proof of age is mandatory when creating and verifying an account. We follow a strict verification process to prevent access by minors.

Contact our 24/7 live chat right away or email us at [email protected]. Our trained team will help you activate self-exclusion or deposit limits and get further support. Do not delay in protecting yourself — asking for help takes courage.

At the start of the month, subtract rent, food, transport and other essential expenses from your total income. From what remains, set aside only a small portion — an amount whose loss would have no impact on your daily life — for entertainment. Use the deposit limit feature on jetwan to lock in that budget in advance.

Enjoy jetwan's Top Games Safely

Play responsibly and enjoy yourself. Cricket betting, slots and casino games on jetwan are waiting for you.

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